Job vacancy - Hire Consultant
Position: Hire Consultant
Reference: acsALhirconhay
Location: St. Helens
Salary: £20,000 - £25,000 per annum
Do you have experience in a Customer Service environment with an excellent telephone manner? Are you an effective communicator with excellent organisational skills? You will be responsible for the co-ordination of the Hire Equipment, ensuring it is quoted, processed and delivered correctly and on time.
Job Overview:
To ensure maximum effective utilisation of fleet through co-ordination of hires, telephone sales and proactive customer care.
Job Description:
- Maintain and increase the branch customer database through frequent and regular contact with current customers, prospects and lapsed customers
- Winning profitable business orders through successful negotiation complying with company/branch policy and procedures
- Achievement of current set customer care/telesales targets
- Personal lead generation
- Ensuring maximum profitable machine utilisation - respecting the pricing policy
- Ensuring machine availability through liaising with technical staff
- Meeting customer requirements on delivery
- Effective deployment of operators
- Ensure correct completion of all hire related documentation conforming to current company procedures and legislation using current company computer system.
- Record customer complaints/praise and action as necessary.
- Liaise with technical staff to ensure that all equipment is ready for the hire and complies with legal and statutory requirements prior to hire. Record on computer system.
Skills Required:
- Excellent selling/negotiation skills
- Excellent interpersonal skills building strong, positive relationships with customers and networking with colleagues and contacts
- Previous customer care/telesales experience an advantage
- Excellent telephone manner
- Good analysis skills of scenarios and options
- Technical aptitude
- Clear and concise communication at all levels
- Good interpersonal skills building positive relationships with colleagues
- Experienced in Microsoft office - Excel, Word and e-mail