Job vacancy - Area Manager

Position: Area Manager
Reference: acsCTnorareman
Location: Norwich
Salary: £24,000 - £30,000 per annum
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Are you an excellent Team Manager with experience in the Cleaning Services industry? Do you have the ability to motivate a team as well carry out structured site visits that ensure specifications are met and customer expectations are positively managed.

Job Overview:

To lead the on-site teams to deliver a day to day cleaning service within budgets that meets specifications and standards and exceeds the customer's expectations.

Job Description:

  • To carry out structured site visits that ensure specifications are met and customer expectations are positively managed.
  • To build an honest and open working relationship with the customer that encourages partnership and effective resolution of issues.
  • To ensure effective team-working through structured meeting disciplines allowing for business reviews and clear communication cascades.
  • To coach, develop and mentor the In-Store Managers to deliver brilliant cleaning standards.
  • To manage and deliver the weekly hours budget.
  • To review business measures and KPI data and communicate trends and themes to help inform senior management decision making.
  • To ensure on site teams understand their roles, responsibilities and what is expected of them.
  • To review audits and take the necessary actions to turnaround underperforming areas. Where required, complete and upload the audit in accordance with Company policy.
  • To complete and submit all necessary paperwork accurately and on time ensuring sign off where required of completed tasks.
  • To ensure the on-site teams have sufficient working equipment, machinery and product to deliver their roles brilliantly well.

Role Responsibility:

  • Previous customer service delivery experience
  • Previous experience of managing a team
  • Remote management experience
  • Sound knowledge of Health and Safety and COSHH legislation