Job vacancy - AV Product Support Specialist

Position: AV Product Support Specialist
Reference: acsSprodsupspec
Location: Dartford
Salary: £25,000 - £30,000 per annum
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Job Title: AV Product Support Specialist

Do you have 1st line experience? Do you have experience in problem analysis and resolution of software programs? This is a fantastic opportunity to join an established company and become part of a highly experienced team of people.

Job Overview:

A first line/initial contact for our customers, end users and employees for all support requests. The post holder will be required to work flexibly, in a rapidly changing Technical environment. It may be necessary to assist, or cover for other support employees from time to time.

Key Responsibilities:

  • Serve as the first point of contact for customers seeking technical assistance over the phone or email.
  • To assist all users (including our International customers) with Technical Support covering both IT and interactive products hardware and software matters.
  • Gain an in-depth knowledge of the technical products sold by the Company. This will include hardware and software.
  • Be part of the on-call rota to support International support requests after normal working hours.
  • Assist with the test and setup of equipment for and at trade shows and external events when required.

Required Skills:

  • Excellent analytical, computer and communication skills with the ability to diagnose and communicate complex technical issues in an easy to understand manner.
  • Experience interfacing with both internal and field based team members and external customers, via telephone/email.
  • Solid experience in problem analysis and resolution of software problems.

Requirements:

  • Past experience in customer support troubleshooting IT & Audio Visual based technologies and responding to customer service needs.
  • Excellent telephone mannerisms. Some support will be provided over the phone.

Experience in the following would be highly advantageous:

Audio Visual

  • Screen technologies: - LED & LCD.
  • VGA, HDMI & DisplayPort.

Desktop

  • Snowflake (by Nuitec).
  • Display Note.

Devices

  • Previous experience in supporting Android products.
  • Network (Knowledge of).
  • TCP/IP.
  • Web filters/proxy.

ACS are recruiting for a AV Product Support Specialist If you feel that you have the skills and experience required in this advertisement to be a AV Product Support Specialist please submit your CV including an outline of your experience as a AV Product Support Specialist It is always a good idea to include a covering letter outlining your experience as AV Product Support Specialist with your application as this will enhance your chances of selection and improve your prospects of landing the AV Product Support Specialist role you desire.