Job vacancy - Customer Service Executive (Travel)

Position: Customer Service Executive (Travel)
Reference: acsPHguesexe
Location: Guildford
Salary: £16,000 - £20,000 per annum
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Job Title: Customer Service Executive (Travel)

Are you looking to start a long, prosperous career within an established travel company where training and development is encouraged? Do you have experience in a Customer Service position with a professional telephone manner?

Overview:

We are looking for someone to join a fast paced team delivering excellent service to guests after they have booked their holiday and prior to travelling.

Responsibilities:

  • Own the guest contact and ensure the guest is kept informed of any developments relating to their query until a full resolution is reached
  • Contact guests and explain any changes that may occur to their booking - this may include a hotel over booking or a flight time change.
  • Take ownership of all guest enquiries both internal and external to ensure fast and efficient resolution balancing the needs of the guest and business
  • Build trust with the guest so that you can identify guest needs effectively and efficiently and understand how we can help resolve any issues they may have
  • Handling incoming guest calls in a timely and professional manner
  • Learn and understand the whole range of our product from in house training and colleagues

Skills/Experience Required:

  • Strong Customer Service skills
  • Professional telephone manner
  • Computer literate
  • Being a keen skier/traveller is desirable

ACS are recruiting for a Customer Service Executive. If you feel that you have the skills and experience required in this advertisement to be a Customer Service Executive please submit your CV including an outline of your experience as a Customer Service Executive. It is always a good idea to include a covering letter outlining your experience as a Customer Service Executive with your application as this will enhance your chances of selection and improve your prospects of landing the Customer Service Executive role you desire.