Job vacancy - Technical Support Engineer

Position: Technical Support Engineer

Reference: acsEtachsup

Location: Northwich

Salary: £25,000 - £30,000 per annum

Job Title: Technical Support Engineer

Are you a Technical Support Engineer with an IT related Degree? Do you have previous experience working with SQL database languages? This is a fantastic opportunity to join a manufacturer of technical devices and solutions for harsh environments around the world.

Responsibilities:

• Providing Helpdesk Support to partners and end customers on Real Time Location Systems (AeroScout/Stanley MobileView), Wireless Network Deployments (Cisco, Aruba), and RFID Systems (Omni ID, CAEN RFID)
• Logging tickets and escalating internally and to partners/suppliers
• Assist R&D in the development and testing of new products
• Create and maintain system documentation and standard operating practices
• Maintain and setup internal support systems and provide demonstrations to customers
• Create training material and deliver training to customers, partners and internal personnel

Skills/Experience Required:

• Ideally you will hold an IT related degree
• You must have an excellent understanding of wireless network devices and protocols
• Previous experience working with SQL database languages is essential
• You will have the ability to interface with our customer/supplier base and have the communication skills required to understand their needs, whilst considering the needs of our business.

ACS are recruiting for a Technical Support Engineer. If you feel that you have the skills and experience required in this advertisement to be a Technical Support Engineer please submit your CV including an outline of your experience as a Technical Support Engineer. It is always a good idea to include a covering letter outlining your experience as a Technical Support Engineer with your application as this will enhance your chances of selection and improve your prospects of landing the Technical Support Engineer role you desire.