Job vacancy - Aftersales Manager

Position: Aftersales Manager
Reference: acsCAaftsalman
Location: City of London
Salary: £45,000 - £55,000 per annum
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Job Title: Aftersales Manager

Do you have previous experience working as an Aftersales Manager? Are you confident in developing relationships with clients at all levels? Do you have exceptional communication skills? Do you have excellent problem solving, influencing and negotiation skills? This is a fantastic opportunity to join a highly experienced team of people.

The Role Includes

A brand new role, the Aftersales Manager, will be gathering information from customers after their charter is completed in order to identify, report and resolve problem areas, improve a client's experience with the company and retain the client for repeat and long-term business.

  • Develop knowledge on aircraft chartering for all three divisions.
  • Understand the companies charter processes and the service standards offered.
  • Create methods and processes to maintain contact with clients to obtain customer feedback regarding the service quality received from the company.
  • Identify information to be collected from customers.
  • Define information to be measured and recording methods in collaboration with the Group Commercial Director and the CEO.
  • Agree the network of people who will receive reports.
  • Develop good knowledge of competitors' products and services.
  • Create a process for escalating customer problems and resolving them.
  • Assist in resolving customer problems or complaints.
  • Define other communication requirements including the companies Brokers whose customers you have contacted.

What We Look For

  • Previous experience in a similar role.
  • Confidence in developing relationships with clients at all levels.
  • Exceptional communication skills.
  • Excellent problem solving, influencing and negotiation skills.
  • Fluency in both written and verbal English is essential; a second language is an advantage.
  • Fluency in English is essential; a second language is an advantage.
  • Ability to thrive working under pressure.

ACS are recruiting for a Aftersales Manager If you feel that you have the skills and experience required in this advertisement to be a Aftersales Manager please submit your CV including an outline of your experience as a Aftersales Manager It is always a good idea to include a covering letter outlining your experience as Aftersales Manager with your application as this will enhance your chances of selection and improve your prospects of landing the Aftersales Manager role you desire.