Job vacancy - Senior Technical Account Manager

Position: Senior Technical Account Manager
Reference: acsIsentechaccman
Location: Chatham
Salary: £30,000 - £33,000 per annum
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Job Title: Senior Technical Account Manager

Do you have experience managing a team of people? Do you have experience monitoring 1st line performance and tickets to ensure timely solutions? Do you have experience working as a Technical Account Manager? This is a fantastic opportunity to join a highly experience and growing team of people and company.

Overview:

The post-holder will be dedicated exclusively to the support of the forthcoming rail account, which encompasses approximately 260 new and existing train sets with complex network topologies and third-party integrations; they will manage no other customers or accounts due to the strategic and commercial importance of the account to the company.

The role is extremely customer-facing, and will involve the management of multiple stakeholder relationships, contracts and service contracts.

The Senior TAM will also act as the deputy to the local Operations Manager, should they be on annual leave or unavailable.

Essential Functions

  • Regular bespoke and scheduled report writing for the Operations Manager.
  • Ability to manage stakeholder confrontation and escalations from the company and its third-party suppliers from time-to-time.
  • Able to attend non-company meetings to cover the local Operations Manager if they are unavailable.
  • Understand that working out-of-hours, particularly during times of operational disturbances or outages is part and parcel of the role.
  • Ability to delegate appropriate tasks to the Support Desk and UK Apprentices.
  • Configuration skills for the company's products, such as the X6i and related X-platform products, access points, switches and other on-board network devices.
  • Forecasting network demand, always knowing where the current and forthcoming bottlenecks in service are.
  • Ability and flexibility to regularly be testing on-board networks (connectivity, ping related, packet loss, signal strength, web pages, data transfer) and producing detailed reports for both Internal use and presentation to customers.
  • On-site support for X6i/AP/Switch swap outs/upgrades, network testing and analysis.

Manager/Team leader mandatory tasks (process ownership, authority...etc.)

  • Be a team leader and deputy to the local Operations Manager.
  • Monitor 1st line performance and tickets to ensure timely solutions for the company.
  • Provide training and technical guidance for the support teams assigned to the companies support contract.

Qualifications:

Knowledge, Skills and Abilities:

  • Computer Science or Electrical Engineering background.
  • Wireless telecommunications experience.
  • Team Player with excellent interpersonal skills to converse on all levels.
  • Can work alone and use initiative.
  • Problem solver within boundaries.
  • Flexible to work unsocial hours when required.
  • Strong team player with good work ethics.
  • Able to supervise a small team when required.
  • Able to travel within UK and rest of Europe when required.
  • Full Driving Licence.

Experience:

  • Experience in office and networking environments.
  • Aptitude to supervise teams and be seen as a leader within the wider team.
  • Wireless network experience.

Education:

  • Computer science or electrical engineering undergraduate degree, or proven equivalent experience.

ACS are recruiting for a Senior Technical Account Manager If you feel that you have the skills and experience required in this advertisement to be a Senior Technical Account Manager please submit your CV including an outline of your experience as a Senior Technical Account Manager It is always a good idea to include a covering letter outlining your experience as Senior Technical Account Manager with your application as this will enhance your chances of selection and improve your prospects of landing the Senior Technical Account Manager role you desire.