Job vacancy - Field Service Engineer

Position: Field Service Engineer
Reference: acsWfieser
Location: Crawley
Salary: £25,000 - £35,000 per annum
Benefits: dependent on experience
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Job Title: Field Service Engineer

Are you an Electrical Engineering Graduate looking to join a company with excellent training and development? Do you have good communication skills and are happy to explain how to use technical products? This is a mix of office based and field based work with some overseas travel required.

Summary:

Reporting to the Team Lead, Direct Sales (UK), a Service Engineer is required to deliver an exceptional customer service experience. The goal for the engineer is to add value to the company by driving service and engineering success that improves customer satisfaction with the overall experience and maximizes customer retention.

Responsibilities:

  • Provide service and customer support during field visits
  • Tie workflow to schedule
  • Manage all on-site installation, configuration, repair, maintenance and test tasks
  • Diagnose errors or technical problems and determine proper solutions
  • Produce timely and detailed trip reports
  • Document processes
  • Follow all company's procedures and protocols
  • Cooperate with technical team and application engineering team and share information across the organization

Requirements:

  • A full and clean driving license
  • A technical degree or certifications, and qualifications for Electrical testing and Connections on the Highway.
  • Excellent communication skills
  • Ability to troubleshoot, test, repair and service technical equipment
  • Ability to work flexible hours and to adapt to changing work schedules
  • Familiarity with mobile tools and applications
  • Competent IT user (Incl. MS Office)
  • Be able to travel overseas to provide customer support and training as appropriate.

ACS are recruiting for a Field Service Engineer. If you feel that you have the skills and experience required in this advertisement to be a Field Service Engineer please submit your CV including an outline of your experience as a Field Service Engineer. It is always a good idea to include a covering letter outlining your experience as a Field Service Engineer with your application as this will enhance your chances of selection and improve your prospects of landing the Field Service Engineer role you desire.