Job vacancy - Customer Service Manager
Position: Customer Service Manager
Reference: acsHRCcsman
Location: Manchester
Salary: £25,000 - £30,000 per annum
Job Title: Customer Service Manager
Are you a Customer Service Manager with experience managing and motivating a team? This is a hands-on position where you can excel in an environment that embraces teamwork, change and flexibility.
Responsibilities:
- Management of team of 6 personnel
- Direct liaison with customers
- Ensuring an excellent customer experience - monitoring service delivery
- Proactively managing customer expectations - making sure the delivery is right every time
- Motivating staff - driving performance to achieve SLA/KPI's
- Manage interface between customers and engineers to progress faults
- Complaint resolution
- Managing and reporting absence and holidays
- Previous experience of managing teams - ideally call centre/floor walker
Requirements:
- Minimum 2 years supervisory/management experience
- Excellent communication skills - written and verbal
- Proactive
- Pragmatic in approach
- Hands on
- Previous experience within a service industry
- Call centre experience or floor walker
ACS are recruiting for a Customer Service Manager. If you feel that you have the skills and experience required in this advertisement to be a Customer Service Manager please submit your CV including an outline of your experience as a Customer Service Manager. It is always a good idea to include a covering letter outlining your experience as a Customer Service Manager with your application as this will enhance your chances of selection and improve your prospects of landing the Customer Service Manager role you desire.