Job vacancy - Senior Field Service Technician

Position: Senior Field Service Technician
Reference: acsRfiser
Location: Nottingham
Salary: £27,000 - £30,000 per annum
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Job Title: Senior Field Service Technician

Location: Nottingham

Summary:

Our client is a world leader in technology for the Aviation sector.

We are currently searching for a Sr Field Service Technician to join the team in Nottingham, UK. The Installation and Commissioning Technician acts as a member of the Hardware Team to work towards the Hardware tasks assigned by the Manager. An Installation and Commissioning Technician is responsible for completing hardware support tasks and should have an understanding of electrical and mechanical processes.

The role necessitates travel around the UK, Europe and occasionally further overseas, including overnight stays for longer installations.

Responsibilities:

  • Assembly of products
  • Software and process testing of products
  • Connections of products to other services and peripherals (conveyor belts, weigh scales, power and network)
  • Commissioning of components and parts
  • Safe Packaging and storage of products and parts, in line with company procedures
  • Maintaining inventory stock control of components and products within base office, including Hardware parts stock handling and serial numbering
  • Electrical and mechanical Installation of products on site
  • Commissioning, testing and sign off of installed products on site completed in conjunction with support, software and on-site teams
  • Fault diagnosis and repairs, both on site and in office
  • On-site support with your line manager at any airport base of operation
  • Working as part of the Hardware Team, with colleagues of all levels to achieve the specific Hardware office goals.
  • Taking support calls, completing support diagnosis processes on the telephone, updating and monitoring support tickets via the helpdesk system, referring support tickets to appropriate members of the team.
  • Dealing with clients directly face to face, via telephone and email in a professional and courteous manner
  • Working on site in a safe and professional manner
  • To establish and maintain productive, professional relationships with customers.
  • To provide the manager with updates on the progress of their own work and any further information that may be required by the Manager.
  • To communicate in a clear and concise manner to allow level 1 operative in the field and staff from other departments to remotely conduct remedial and upgrade tests and activities.
  • To attend bi-yearly reviews with the Manager to be used as supporting evidence for individual reviews carried out by the Company.
  • To prioritise and manage their own workload according to priority of orders and installation schedule as dictated by the line manager.
  • To assist in the production, management and dissemination of standard and custom operational reports as required.
  • To assist in the research and development of new Hardware and components and the application of those innovations into our existing products.
  • To assist customers in the use and operation of the Products, including training to others as guided by the line manager.

Requirements:

Essential Skills:-

  • Good written and verbal communication skills
  • Attention to detail and ability to understand and prioritise information from various sources
  • Ability to work to a deadline
  • Ability to work as part of a team with shared responsibilities
  • Basic Electrical Skills (Evidenced with appropriate qualifications)
  • Full UK Driving Licence
  • UK or EU Nationality or other recognised status to work and travel around the globe without restriction
  • Understanding that a DBS with Enhanced Disclosure / Disclosure Scotland will be sought of the successful applicant.
  • Experience in fixing methods to existing infrastructure ie. drilling/fixing/mounting to walls, floors and infrastructure etc

Desirable Skills

  • Knowledge of MS Office suite
  • Knowledge of basic computing hardware and networking
  • Weigh-scale system knowledge
  • Basic Conveyor or Control Systems skills
  • Understanding of airport processes
  • Qualifications and Experience
  • Experience in a similar position or role utilising similar skills