Job vacancy - Service Desk Analyst

Position: Service Desk Analyst
Reference: acsTsedean
Location: Olney
Salary: £19,000 - £20,000 per annum
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Job Title: Service Desk Analyst

Due to our clients continued growth, we are recruiting for an outstanding Service Desk Analyst. If you're an experienced Service Desk Analyst who can provide first-class technical support and advice, then this is an excellent opportunity for you.

Responsibilities:

  • Receive and log all calls and emails from all customers and record all pertinent information
  • Provide initial assessment of categorisation and prioritisation for all incidents
  • Ensure incidents are assigned and escalated where necessary to the relevant support teams.
  • Provide regular communication to customers concerning the status of incidents
  • Knowledge and experience of IT Service Management processes and procedures

Requirements:

  • One year of PC technology experience, including Windows OS and MS Office
  • One or more years of demonstrated experience supporting, maintaining and configuring distributed environment of Desktop Devices
  • Experience of working to an ITIL Framework
  • Experience of Mobile Devices and Technologies

ACS are recruiting for a Service Desk Analyst. If you feel that you have the skills and experience required in this advertisement to be a Service Desk Analyst, please submit your CV including an outline of your experience as a Service Desk Analyst. It is always a good idea to include a covering letter outlining your experience as a Service Desk Analyst with your application as this will enhance your chances of selection and improve your prospects of landing the Service Desk Analyst role you desire.