Job vacancy - Service Delivery Manager

Position: Service Delivery Manager
Reference: acsCsedel
Location: Manchester
Salary: £34,000 - £35,000 per annum
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Job Title: Service Delivery Manager

Are you able to lead a team within a field service environment? Are you results focussed and able to work under pressure to targets & deadlines? Ideally, you will have a technical understanding of Gates, Barriers and Turnstiles but at the very least a mechanical engineering understanding. This is a hands-on position where you can excel in an environment that embraces teamwork, change and flexibility.

Responsibilities:

  • Lead and manage a team of mobile engineers working at sites throughout the UK
  • Liaise with other functions to deliver best performance including concern resolution
  • Manage the scheduling of work to maximise time for up to 12 field engineers
  • Monitoring and management of performance metrics
  • Accountable for Health & Safety Performance within the field
  • Promote a safety culture and ensure compliance in the workplace
  • Manage labour and material cost to meet branch P&L objectives
  • Assist office team in organising workflow, part and spares and ensure engineers understand their duties and tasks
  • Attend customer sites to resolve escalated issues

Requirements:

  • Mechanical and technical understanding of gates, barriers and turnstiles
  • Able to lead a team within a field service environment, be results focussed and able to work under pressure to targets and deadlines
  • Able to deal with occasional challenging customer
  • Function as an effective team member
  • Possess an enthusiastic, energetic, self-motivated, and detail-oriented approach towards work and all work projects.

ACS are recruiting for a Service Delivery Manager. If you feel that you have the skills and experience required in this advertisement to be a Service Delivery Manager, please submit your CV including an outline of your experience as a Service Delivery Manager. It is always a good idea to include a covering letter outlining your experience as a Service Delivery Manager with your application as this will enhance your chances of selection and improve your prospects of landing the Service Delivery Manager role you desire.