Job vacancy - Customer Support Executive
Position: Customer Support Executive
Reference: acsAcse
Location: Braintree
Salary: £28,000 - £30,000 per annum
Job Title: Customer Support Executive
Are you a Customer Support Executive with previous experience in a similar technically based role within an engineering / manufacturing environment? Do you have experience in customer interaction, sales generation, developing and growing customer accounts through a range of different communication and media channels. This is a fantastic opportunity to join a leading organisation where growth and progression is encouraged
Responsibilities:
- Prospecting for tender opportunities using government websites, customer portals etc.
- Identify potential bidding opportunities
- Create leads for sales and commercial team
- Identify opportunities to promote component solution services and extended capability to existing customers.
- Respond to sales team leads and customer enquiries.
- Customer visits as agreed.
- Negotiating and placing orders with vendors, monitoring their price, quality and service.
- Provide customer support to a global range of customers and representatives.
- Undertake all aspects of customer order processing
Requirements:
- Minimum 3 years previous experience in a similar technically based role within an engineering / manufacturing industry environment (highly desirable)
- Experience of customer interaction, sales generation, developing and growing customer accounts through a range of different communication and media channels (essential).
- Previous experience working in multi-product business disciplines (desirable)
- Excellent data analysis and data presentation skills (essential)
- Computer literate proficient in excel and application of pivot tables (essential)
ACS are recruiting for a Customer Support Executive. If you feel that you have the skills and experience required in this advertisement to be a Customer Support Executive, please submit your CV including an outline of your experience as a Customer Support Executive. It is always a good idea to include a covering letter outlining your experience as a Customer Support Executive with your application as this will enhance your chances of selection and improve your prospects of landing the Customer Support Executive role you desire.