Job vacancy - Customer Support Executive

Position: Customer Support Executive
Reference: acsAcse
Location: Braintree
Salary: £28,000 - £30,000 per annum
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Job Title: Customer Support Executive

Are you a Customer Support Executive with previous experience in a similar technically based role within an engineering / manufacturing environment? Do you have experience in customer interaction, sales generation, developing and growing customer accounts through a range of different communication and media channels. This is a fantastic opportunity to join a leading organisation where growth and progression is encouraged

Responsibilities:

  • Prospecting for tender opportunities using government websites, customer portals etc.
  • Identify potential bidding opportunities
  • Create leads for sales and commercial team
  • Identify opportunities to promote component solution services and extended capability to existing customers.
  • Respond to sales team leads and customer enquiries.
  • Customer visits as agreed.
  • Negotiating and placing orders with vendors, monitoring their price, quality and service.
  • Provide customer support to a global range of customers and representatives.
  • Undertake all aspects of customer order processing

Requirements:

  • Minimum 3 years previous experience in a similar technically based role within an engineering / manufacturing industry environment (highly desirable)
  • Experience of customer interaction, sales generation, developing and growing customer accounts through a range of different communication and media channels (essential).
  • Previous experience working in multi-product business disciplines (desirable)
  • Excellent data analysis and data presentation skills (essential)
  • Computer literate proficient in excel and application of pivot tables (essential)

ACS are recruiting for a Customer Support Executive. If you feel that you have the skills and experience required in this advertisement to be a Customer Support Executive, please submit your CV including an outline of your experience as a Customer Support Executive. It is always a good idea to include a covering letter outlining your experience as a Customer Support Executive with your application as this will enhance your chances of selection and improve your prospects of landing the Customer Support Executive role you desire.