Job vacancy - 1st Line NOC Analyst

Position: 1st Line NOC Analyst
Reference: acsIlna
Location: Chatham
Salary: £20,000 - £21,000 per annum
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Job Title: 1st Line NOC Analyst

Our client is currently looking for a 1st Line NOC Analyst to join a growing team and contribute to their ambition to deliver top class connectivity products and solutions to our customers. The successful candidate will proactively monitor Tasks, Troubleshoot, solve and/or escalate issues and queries to ensure they are solved quickly and in a way, that's prevent them from reoccurring.

Main Responsibilities:-

  • Handle queries and issues received from customers or end users to ensure they are handled quickly, either by phone, emails or live chat.
  • Manage daily support tasks by following set instructions.
  • Proactively monitor fleets to find issues/patterns to prevent, eliminate and minimize issues and system downtime.
  • Guide and support "customers and end users"
  • Escalate issues to the correct group, person or to the manager if needed.
  • Occasional site visits to troubleshoot and replace hardware, if required
  • Report any issues to the manager

Skills & Experience:

  • Able to offer technical support to customers both over the phone, live chat and via email
  • Able to guide end users through technical issues and configurations
  • Knowledge of WiFi Networks and Linux an advantage
  • Customer support experience is required
  • Network troubleshooting and configuration an advantage
  • A-Levels or equivalent

ACS are recruiting for a 1st Line NOC Analyst. If you feel that you have the skills and experience required in this advertisement to be a 1st Line NOC Analyst, please submit your CV including an outline of your experience as a 1st Line NOC Analyst. It is always a good idea to include a covering letter outlining your experience as a 1st Line NOC Analyst with your application as this will enhance your chances of selection and improve your prospects of landing the 1st Line NOC Analyst role you desire.