Job vacancy - Technical Support Specialist

Position: Technical Support Specialist
Reference: acsThoo
Location: Theale
Salary: £30,000 - £33,000 per annum

Title: Technical Support Specialist

Do you have a Biomedical degree or Lab Industry Experience? Do you have the min of 1 year in Lab environment?

Technical Support Specialist required around Theale

Salary upto £33,000

Location: around Theale

The Role of Technical Support Specialist

  • Serves customers by providing direct technical support to customers and distributors.
  • Apply appropriate sense of urgency according to customer's SLA.
  • Maintain QARA compliant complaint handling system in order to ensure traceability.

Tasks / Activities

  • Respond to customer requests and complaints from different channels (e.g. mail, phone, www …)
  • Initiate and monitor progress of on-site interventions as well as in-house repairs if needed.
  • Analyse and solve customer complaints.
  • Take ownership on customer requests and complaints and escalates them to RO or Expertline if needed.


  • Proper documentation according to company processes and QARA standards.
  • Monitor individual KPIs (e.g. Phone Fix Rate, open cases, response time, etc.).
  • Provide best possible customer experience when interacting with customers.
  • Provide feedback on lessons learned to maintain tools for digitalization (e.g. FAQ list, knowledge base …)
  • Competences (According Competence Rules of T-GR)

What are the key (minimum) requirements for a successful Technical Support Specialist application?

  • Biomedical degree or Lab Industry Experience
  • 1 year in Lab environment

If you would like to learn more about the role Apply Today and we will be in touch!

ACS are recruiting for a Technical Support Specialist If you feel that you have the skills and experience required in this advertisement to be a Technical Support Specialist please submit your CV including an outline of your experience as a Technical Support Specialist It is always a good idea to include a covering letter outlining your experience as a Technical Support Specialist with your application as this will enhance your chances of selection and improve your prospects of landing the Technical Support Specialist role you desire.