Job vacancy - Customer Service Team Leader

Position: Customer Service Team Leader
Reference: CHacs36
Location: Southall
Salary: £36,000 - £40,000 per annum
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As the Customer Service Team Leader you will be at the forefront of the team as an exceptional leader, developing talent and driving improved employee engagement through inspiring and motivating others. Taking overall responsibility for the Customer Services and Stores teams, you will use your communication and influencing skills to develop and grow excellent relationships with customers in the region. Manage the Customer Services and Stores (Goods In/Dispatch) teams and be involved in dealing with external / internal customers via telephone dealing with inbound and outbound calls, high volume and often complex in nature.

Responsibilities:

  • To manage the day-to-day activities of Customer Services and Stores departments, including people management of both teams
  • To be competent with and able to carry out all activities carried out by direct reports, including but not limited to pricing, quoting, releasing, shipping, purchasing, goods receipt and despatch, loans, exchanges, raising of work orders, raising new parts
  • To ensure productivity and efficiency within the Customer Services and Stores departments, enabling both teams to meet operational goals
  • To monitor, track and improve the department performance using KPIs and to regularly review these with senior management. Specifically monitoring gross margin, the number of quotes produced and accepted, value of quotes, days on quote, number of quotes outstanding and value
  • Manage, monitor, and track the Physical Inventory count in line with external audit expectations

We would love to speak to anyone for the Customer Service Team Leader role who has the following experience:

  • Engineering Degree (ideally Aerospace or Avionic) or equivalent
  • Proven outstanding leadership experience of teams of people and management skills gained in a customer-focused environment at senior level.
  • Understanding of business planning and experience of objective setting to ensure that business plans are delivered
  • Experience of working within a manufacturing, or repair and maintenance environment
  • Full current driving licence

ACS are recruiting for a Customer Service Team Leader. If you feel that you have the skills and experience required in this advertisement to be a Customer Service Team Leader, please submit your CV including an outline of your experience as a Customer Service Team Leader. It is always a good idea to include a covering letter outlining your experience as a Customer Service Team Leader with your application as this will enhance your chances of selection and improve your prospects of landing the Customer Service Team Leader role you desire.