Job vacancy - Service Team Leader

Position: Service Team Leader
Reference: HLacs1141
Location: Oxford
Salary: £50,000 - £60,000 per annum
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The successful Service Team Leader will have a varied & dynamic role, responsible for managing a team of approximately 10 service engineers.

The role will include but no limited to:

  • Monitoring and optimizing personal stock levels of staff
  • To ensure that all reporting tasks including compiling statistics and presentations are met
  • Resource planning and monitoring productivity of employees
  • Coaching employees to understand and follow given service processes and procedures
  • Escalate issues in connection with customer complaints exceeding deadlines and other critical occurrences.
  • Communicate and cooperate with the Service Management T-EU, with other department, with manufacturers and suppliers.

To be successful in this role of Service Team Leader we would love to speak to anyone who has experience of:

  • Life Science domain knowledge
  • Ability to recognize and solve potential problem areas demonstrating business safety and integrity
  • Ability to communicate and understand the needs of the internal and external clients
  • Ability to work well under pressure

ACS are recruiting for a Service Team Leader. If you feel that you have the skills and experience required in this advertisement to be a Service Team Leader, please submit your CV including an outline of your experience as a Service Team Leader It is always a good idea to include a covering letter outlining your experience as a Service Team Leader with your application as this will enhance your chances of selection and improve your prospects of landing the Service Team Leader role you desire.